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Sentinel Storage Security Pty Ltd (“Sentinel”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information we collect. This Privacy Policy explains how we handle your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By visiting our website, using our access control systems, or engaging with our products and services, you agree to the terms of this Privacy Policy.
· Your name, company name and job title
· Contact details such as email, phone and address
· Account details for Sentinel Anyware or other systems
· Payment and billing information
· Enquiries, service requests and support conversations
· Information supplied during quoting, onboarding, installations or training
When you visit our website, log into our cloud systems, or use Sentinel equipment, we may collect:
· IP address, browser type and device information
· Website analytics and interaction history
· Access logs from gates, doors, lifts and keypads
· Time-stamped system events
· Diagnostic data from hardware for support and monitoring
Many of our systems operate on behalf of facility owners and operators. When you use Sentinel hardware or cloud platforms at a storage facility, we may process:
· Access codes, PINs, fobs, tokens or app-based identifiers
· The times and dates you enter or exit the facility
· The areas or levels you are authorised to access
· Alarm events and system notifications linked to your activity
This information belongs to the facility operator and is processed only to deliver the service.
We use personal information to:
· Provide, install and maintain our security and access control systems
· Operate Sentinel Anyware and other cloud-based platforms
· Manage customer accounts, access permissions and user credentials
· Monitor and record access events for security and audit purposes
· Diagnose issues, assist with support tickets and improve system performance
· Communicate with customers regarding quotes, service updates or maintenance
· Carry out business operations such as invoicing, administration and compliance
· Improve our products, services and website based on usage patterns
We only use your information for the purpose it was collected for, unless legally permitted otherwise.
We may share personal information with:
· Self-storage facility operators who use Sentinel systems
· Trusted service providers who assist with hosting, IT, analytics, monitoring or maintenance
· Installers or technicians carrying out authorised works
· Payment processors and accounting platforms
· Law enforcement or regulatory bodies where required by law
We do not sell personal information to third parties.
All service providers are required to handle your data securely and in line with the Australian Privacy Principles.
We take data security seriously and use technical, administrative and physical safeguards to protect personal information, including:
· Encryption of data in transit and at rest
· Secure servers and controlled access to cloud systems
· Regular monitoring, auditing and system testing
· Restricted staff access on a need-to-know basis
Personal information may be stored in Australia or in secure overseas data centres used by our cloud providers.
You may request:
· Access to the personal information we hold about you
· Correction of any information that is inaccurate or incomplete
For end-users of self-storage facilities (tenants), some information may be held directly by the facility operator. We can assist you in contacting the relevant operator if required.
Requests can be made via the contact details below.
Our website may use cookies and analytics tools to improve user experience and understand how visitors interact with our site. You can adjust browser settings to refuse cookies, but this may affect website functionality.
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
We may update this Privacy Policy occasionally to reflect changes in our services, legal obligations or business practices. The updated version will be posted on our website with the new date.
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
