Refunds for Sentinel products, services, installations, subscriptions or support work are handled on a case-by-case basis. Because our work ranges from hardware supply and installation through to software, cloud services and ongoing support, the eligibility for refunds can vary depending on the nature of the request.

If you believe you are entitled to a refund, adjustment or review of charges, please contact our finance team. They will assess your request and advise you of the applicable terms, conditions or options available.